How It Works

Frequently Asked Questions

How does it work?

Genoapay gives you the ability to convert eligible purchases into a 10 week instalment plan, so you can pay for what you need over time, with no interest, and no fees. Genoapay take the first instalment when you commit to a purchase, with the remaining balance being processed weekly.

Who can use Genoapay?

You will need to be at least 18 years of age, hold a valid New Zealand drivers license or New Zealand passport, and have a Visa/Mastercard debit or credit card.

What’s the catch?

No catch! The payment and finance options are completely free for consumers. The only time Genoapay ever charge fees are if the weekly payments decline, in which case a $10 late fee applies. They will call, text, or email you to arrange an alternative method of payment

What can I buy on Genoapay?

Minimum purchase of $20, and maximum purchase of $1,000. Look for the Genoapay logo on the product page.

Which cards can I use?

Genoapay only accepts Visa or Mastercard debit or credit cards. Prepaid cards (such as Bonfire and Prezzy Cards) are not accepted.

What will I see on my credit card statement?

You will see Genoapay on your statement for each weekly instalment. Big Noise Group will not appear on your statement.

Can I use Genoapay in store?

Yes, Genoapay is available in our Hastings showroom as well as online

Can I place more than one order using Genoapay?

You can place orders up to what your approved credit limit with Genoapay is. If your limit was $1000 you could place two orders at $500 for instance.