We do not have to provide a refund for change of mind about a particular purchase, so please choose carefully. Big Noise also reserves the right to refuse a refund for an incorrect item/product purchased by yourself without prior consultation. If you are unsure about which product you require, please utilize our live-chat service or give us a call to avoid ordering the incorrect product.
Once your order has been placed your order cannot be cancelled. Customers are liable for every order made.
If you have a problem with your purchase, then you’ll require an RA (Return Authorization) number, which can be obtained by contacting our sales team. We will then contact you and you will need to send it back to us or directly to the supplier. Returns must be in their original condition and original packaging with all accessories (includes, components, manuals, cables, documents etc) at your own freight cost. You can view more information about our warranties above.
An item returned for a replacement may be repaired or replaced at Big Noise Group discretion, unless otherwise required by law.
In the event we agree to a return of goods, a re-stocking fee of 35% of the purchase price will be charged. No returns will be accepted where they have been fitted or used or in a soiled condition (including packaging, components, manuals, cables, documents etc). Returned goods will not be accepted after seven days from the date of delivery. Freight on returns is to be prepaid. Physically damaged items cannot be returned.
When you place an order with us, we immediately incur several non-refundable costs. These include:
Payment processing fees from providers like Stripe
Advertising costs through platforms such as Google Ads- Meta
Third-party supplier fees for drop-shipped products
Unfortunately, these charges are not returned to us if an order is cancelled. Because of this, our refund policy is designed to cover these unavoidable expenses.
By placing an order, you acknowledge and accept these terms. We aim to be transparent about our costs and appreciate your understanding.
